POLICIES
  • 15 DAY RULE: NO boarders allowed in the main kennel area after recent vet visits (less than 15 days prior to check in). This limits exposure/the possibility of picking up virus & ’sharing’ with other guests. Thank you for your compliance & respecting our rules. Should a vet visit be unavoidable, ask about our quarantine units.


  • FLEA POLICY: All guests will be checked upon arrival.  Should they be accompanied by ’stow-aways’ they will be treated with Capstar / Advantage II.  A $75.00 PENALTY FEE per cat will apply.  We pride ourselves on a flea free facility and can not expose other guests to infestation. For this reason, any toys from home must be new in unopened packaging.


  • VACCINATIONS: Required proof of vaccination for Rabies & Distemper/FVRCP. If vaccinations expire during boarding they must be done no less than 15 day prior to your 1st day of boarding. If you have a kitten you must have completed the boosters as well as the initial vaccination for Distemper/FVRCP


  • RESPIRATORY SYMPTOMS: Cats exhibiting signs of respiratory illness (runny eyes, nose, sneezing) will be rejected for boarding/not permitted entry without a vet's written explanation of health issues (dental issues, asthma) For obvious reasons we can not expose our guests to infections. 


  •  IF VET SERVICES ARE REQUIRED: Captain Kitt's has my permission to consult with my vets office regarding the health of my cat(s). If ever required, reimbursement for emergency visits up to $500. If my vet is located outside a 10 mile radius, permission to use their vet of choice.


  • DEPOSIT: A 25% non-refundable deposit is required during peak times of year or a 100% payment upfront for chronic cancellations. The non-refundable deposit secures & is specific to the dates indicated in the invoice only. This insures only serious bookings & allows us an accurate accounting of availability.


  • APPOINTMENT POLICY: I understand you require specific appointments - Should I need to change my scheduled time I will call or text the office. If I miss my appointment I understand I'll need to reschedule. I understand that should I be more than 15 minutes late for my appointment I will be required to reschedule. Appointments are what allows staff to properly allocate time to both guests & clients checking-in & out.  Thank you for respecting our parameters.  


  •  PAYMENT: Please help us sustain our business! We appreciate payment in checks or cash if possible (to avoid the expensive processing fees).  We understand that's not always an easy option, so at this time we will continue to accept payments via MasterCard, Visa or Discover. No AMEX (Venmo/ApplePay also available). Balance is due at time of pick up.


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